So I heard Blizzard is losing customers

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Re: So I heard Blizzard is losing customers

Postby halabar » Fri Aug 10, 2012 7:57 am

Lol at the panicers canceling their accounts over the hacking, guess Blizz is going to loose some more customers...
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Re: So I heard Blizzard is losing customers

Postby Nikachelle » Fri Aug 10, 2012 8:00 am

halabar wrote:Lol at the panicers canceling their accounts over the hacking, guess Blizz is going to loose some more customers...

People are actually cancelling? Don't they realize that even if the hackers did access their data, it's already too late?

And another thing I don't get about this... why are people SO WORRIED about their credit card numbers being located? Ultimately, the bank is responsible if fraudulent activity happens on your account. You didn't make that charge for $2000? No problem, the credit card company will refund you.
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Re: So I heard Blizzard is losing customers

Postby Shoju » Fri Aug 10, 2012 8:04 am

I don't know how it is in canada, but in the US, the "fear" of Identity Theft is rampant.

I run my businesses website through paypal. Even the merchant account, because instead of our small business trying to stay ahead on security measures, it's Paypal's bill, and I'm ok with paying a little more per transaction to keep it that way.

You would be blow away by how many people still call in to give me a card over the phone because they just can't stand the idea of putting that info online, because "WHAT IF THEY STEAL MAH IDENTITY!?"
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Re: So I heard Blizzard is losing customers

Postby Nikachelle » Fri Aug 10, 2012 8:24 am

I haven't noticed the fear of identity theft to be that high in this country (other than old fogeys being too nervous to put their credit cards in online).
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Re: So I heard Blizzard is losing customers

Postby halabar » Fri Aug 10, 2012 8:28 am

Nikachelle wrote:
halabar wrote:Lol at the panicers canceling their accounts over the hacking, guess Blizz is going to loose some more customers...

People are actually cancelling? Don't they realize that even if the hackers did access their data, it's already too late?


People are smart?

It also started another wave of the "Waahh.. D3 is online only.. I wanna play offline in my cave.. RMAH.. Waah..."
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Re: So I heard Blizzard is losing customers

Postby halabar » Fri Aug 10, 2012 8:29 am

Nikachelle wrote:I haven't noticed the fear of identity theft to be that high in this country (other than old fogeys being too nervous to put their credit cards in online).


We have a lot of old fogeys... (ATMs are still dangerous and new...)
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Re: So I heard Blizzard is losing customers

Postby Nikachelle » Fri Aug 10, 2012 8:41 am

halabar wrote:
Nikachelle wrote:I haven't noticed the fear of identity theft to be that high in this country (other than old fogeys being too nervous to put their credit cards in online).


We have a lot of old fogeys... (ATMs are still dangerous and new...)

LOL I used to be a bank teller while I was in university, and I always used to point out that tellers always had to deal with idiots and old people. They were either idiots because they couldn't figure out how to use a bank machine or they were old and didn't trust the bank machine. All the smart/"with it" people always used online banking and ABMs so your customer base as a teller was pretty dismal to begin with!
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Re: So I heard Blizzard is losing customers

Postby halabar » Fri Aug 10, 2012 9:29 am

Nikachelle wrote:
halabar wrote:
Nikachelle wrote:I haven't noticed the fear of identity theft to be that high in this country (other than old fogeys being too nervous to put their credit cards in online).


We have a lot of old fogeys... (ATMs are still dangerous and new...)

LOL I used to be a bank teller while I was in university, and I always used to point out that tellers always had to deal with idiots and old people. They were either idiots because they couldn't figure out how to use a bank machine or they were old and didn't trust the bank machine. All the smart/"with it" people always used online banking and ABMs so your customer base as a teller was pretty dismal to begin with!


Add in the people that are pissed off that they have to go see a teller because they couldn't accomplish their task online or at the ATM.
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Re: So I heard Blizzard is losing customers

Postby Fridmarr » Fri Aug 10, 2012 9:47 am

Nikachelle wrote:
halabar wrote:Lol at the panicers canceling their accounts over the hacking, guess Blizz is going to loose some more customers...

People are actually cancelling? Don't they realize that even if the hackers did access their data, it's already too late?

And another thing I don't get about this... why are people SO WORRIED about their credit card numbers being located? Ultimately, the bank is responsible if fraudulent activity happens on your account. You didn't make that charge for $2000? No problem, the credit card company will refund you.

Well a couple of things, I'm not sure what you mean by it's already too late. We don't know precisely yet what information was compromised, or if battle.net is even able to determine that conclusively.

Secondly, it's hardly trivial to have someone racking up fraudulent charges on your cards, even if you can ultimately get it cleared there are all sorts of annoying problems. Also, some people use debit cards, meaning until they can get the transactions cleared their actual money is gone, that's a really big deal when you try to use that money to pay bills and stuff.
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Re: So I heard Blizzard is losing customers

Postby Nikachelle » Fri Aug 10, 2012 10:03 am

Fridmarr wrote:Well a couple of things, I'm not sure what you mean by it's already too late. We don't know precisely yet what information was compromised, or if battle.net is even able to determine that conclusively.

Secondly, it's hardly trivial to have someone racking up fraudulent charges on your cards, even if you can ultimately get it cleared there are all sorts of annoying problems. Also, some people use debit cards, meaning until they can get the transactions cleared their actual money is gone, that's a really big deal when you try to use that money to pay bills and stuff.

If the hackers have already accessed Blizzard's database (even if Blizzard doesn't know the extent of it), then chances are they already have your information. People who cancel their accounts now aren't protecting themselves from anything if the information is already leaked.

Also, debit cards tend to have pretty severe withdrawal restrictions on them, especially when compared to credit cards. Most banks actually reduce cash withdrawal limits to around $200-$500 a week in order to prevent large fraud. Online purchases may be limited at $1000 per week (often lower). I understand these amounts aren't trivial to some people (I'm not saying it's trivial to me either for the record), but the chances of actually losing that money are slim to begin with. Banks already have security precautions in place that usually prevent fraud before it even happens - I mean, how many times have people been on vacation in another country and your bank's basically gone "OH SHIT FRAUD. LOCK THAT DAMN CARD DOWN" and you're no longer able to use that card? If your transaction history is such that your card is being used in a location you are unlikely to go to and/or does not reflect your typical transaction records, the bank is more than likely to shut your card down first and ask questions later.

I just really want to dissolve this mass fear that seems to happen whenever someone gets access to your information. At the end of the day, you are not responsible and you WILL get your money back (if you even lose it in the first place).
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Re: So I heard Blizzard is losing customers

Postby Lieris » Fri Aug 10, 2012 10:08 am

Worldie wrote:Though I'm still going to miss the random QQ about Crusader Aura in LFR.


Oh good it's not just me then. :D

I don't know why people care so much about it.
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Re: So I heard Blizzard is losing customers

Postby Flex » Fri Aug 10, 2012 10:08 am

I am unable to use my Debit Card as Debit for any value larger than $500.
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Re: So I heard Blizzard is losing customers

Postby Teranoid » Fri Aug 10, 2012 10:13 am

It's funny that people are complaining about the couple of days after Blizz found out they actually said something.

Guess none of these people used PSN about a year ago.
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Re: So I heard Blizzard is losing customers

Postby KysenMurrin » Fri Aug 10, 2012 10:17 am

You can't complain about something if something worse has happened before?
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Re: So I heard Blizzard is losing customers

Postby Teranoid » Fri Aug 10, 2012 10:21 am

KysenMurrin wrote:You can't complain about something if something worse has happened before?


No you can complain all you want. People are acting like this was the fucking end of the world because they took 5 days to make sure they properly identified what happened and took the steps to remedy it and to make sure they knew exactly what did and didn't get out.

Sony waited a MONTH to tell their customers and their breach was even more severe due to CC numbers actually being stolen.

It's the typical stupidity of the community at-large that amuses me. Like Blizz should have said "lol we got hacked brb finding out how and what they got"
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Re: So I heard Blizzard is losing customers

Postby Lieris » Fri Aug 10, 2012 10:30 am

CC numbers didn't get stolen in the PSN hack.
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Re: So I heard Blizzard is losing customers

Postby Fetzie » Fri Aug 10, 2012 10:37 am

Teranoid wrote:
KysenMurrin wrote:You can't complain about something if something worse has happened before?


No you can complain all you want. People are acting like this was the fucking end of the world because they took 5 days to make sure they properly identified what happened and took the steps to remedy it and to make sure they knew exactly what did and didn't get out.

Sony waited a MONTH to tell their customers and their breach was even more severe due to CC numbers actually being stolen.

It's the typical stupidity of the community at-large that amuses me. Like Blizz should have said "lol we got hacked brb finding out how and what they got"


like the people freaking out now would have reacted any different if blizzard had announced it as soon as they shut the dude out.
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Re: So I heard Blizzard is losing customers

Postby Fridmarr » Fri Aug 10, 2012 10:41 am

Nikachelle wrote:
Fridmarr wrote:Well a couple of things, I'm not sure what you mean by it's already too late. We don't know precisely yet what information was compromised, or if battle.net is even able to determine that conclusively.

Secondly, it's hardly trivial to have someone racking up fraudulent charges on your cards, even if you can ultimately get it cleared there are all sorts of annoying problems. Also, some people use debit cards, meaning until they can get the transactions cleared their actual money is gone, that's a really big deal when you try to use that money to pay bills and stuff.

If the hackers have already accessed Blizzard's database (even if Blizzard doesn't know the extent of it), then chances are they already have your information. People who cancel their accounts now aren't protecting themselves from anything if the information is already leaked.

Also, debit cards tend to have pretty severe withdrawal restrictions on them, especially when compared to credit cards. Most banks actually reduce cash withdrawal limits to around $200-$500 a week in order to prevent large fraud. Online purchases may be limited at $1000 per week (often lower). I understand these amounts aren't trivial to some people (I'm not saying it's trivial to me either for the record), but the chances of actually losing that money are slim to begin with. Banks already have security precautions in place that usually prevent fraud before it even happens - I mean, how many times have people been on vacation in another country and your bank's basically gone "OH SHIT FRAUD. LOCK THAT DAMN CARD DOWN" and you're no longer able to use that card? If your transaction history is such that your card is being used in a location you are unlikely to go to and/or does not reflect your typical transaction records, the bank is more than likely to shut your card down first and ask questions later.

I just really want to dissolve this mass fear that seems to happen whenever someone gets access to your information. At the end of the day, you are not responsible and you WILL get your money back (if you even lose it in the first place).

My debit card actually has no limit on what I can charge (outside of my account balance) just what cash I can withdraw at an ATM. I also have whatever bills I can come out of a credit card (cash back bonus) so if someone were to max that out and it started refusing transactions that could be a problem and could cost me money in terms of late fees, and a headache of getting a new card and all those accounts updated with the new number.

Despite all the efforts of banks to detect and prevent these sorts of transactions, a lot of them do in fact get through. My point on that would be that having your credit card numbers stolen isn't a trivial matter. Sure there are protections in place, but you can also have real expense come out of it.

I don't think people are quitting because they think it will stop fraud with their information that has already been taken, but more out of anger that their information was compromised. Although, depending on the data taken, and the linkage from your battle.net accounts to credit sources, removing that information from your account does add some security to a system that you already know has been breached.

Are people overreacting? Sure, that always happens, but this isn't a trivial thing either.
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Re: So I heard Blizzard is losing customers

Postby theckhd » Fri Aug 10, 2012 10:43 am

Does canceling your account actually remove that information though? I've never canceled my subscription, so I don't know one way or the other, but wouldn't they just keep your payment information in the database to make it easier for you to re-subscribe later?
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Re: So I heard Blizzard is losing customers

Postby Worldie » Fri Aug 10, 2012 10:46 am

Cancelling the subscription does remove the card number.

But i know blizzard stores the card numbers used for previous payments. I know it because once I got my credit card info robbed, and someone paid some months of gametime with it, and when i asked to deal with this problem, they not only told me how many months had been payed with my card, but also repayed them all to me.
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Re: So I heard Blizzard is losing customers

Postby Fridmarr » Fri Aug 10, 2012 10:48 am

theckhd wrote:Does canceling your account actually remove that information though? I've never canceled my subscription, so I don't know one way or the other, but wouldn't they just keep your payment information in the database to make it easier for you to re-subscribe later?
I don't know the semantics of what blizzard does with that data. They shouldn't retain enough credit card information that allows you to make purchases without having to enter in some identifying data though.
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Re: So I heard Blizzard is losing customers

Postby Nikachelle » Fri Aug 10, 2012 11:02 am

Fridmarr wrote:
Nikachelle wrote:
Fridmarr wrote:Well a couple of things, I'm not sure what you mean by it's already too late. We don't know precisely yet what information was compromised, or if battle.net is even able to determine that conclusively.

Secondly, it's hardly trivial to have someone racking up fraudulent charges on your cards, even if you can ultimately get it cleared there are all sorts of annoying problems. Also, some people use debit cards, meaning until they can get the transactions cleared their actual money is gone, that's a really big deal when you try to use that money to pay bills and stuff.

If the hackers have already accessed Blizzard's database (even if Blizzard doesn't know the extent of it), then chances are they already have your information. People who cancel their accounts now aren't protecting themselves from anything if the information is already leaked.

Also, debit cards tend to have pretty severe withdrawal restrictions on them, especially when compared to credit cards. Most banks actually reduce cash withdrawal limits to around $200-$500 a week in order to prevent large fraud. Online purchases may be limited at $1000 per week (often lower). I understand these amounts aren't trivial to some people (I'm not saying it's trivial to me either for the record), but the chances of actually losing that money are slim to begin with. Banks already have security precautions in place that usually prevent fraud before it even happens - I mean, how many times have people been on vacation in another country and your bank's basically gone "OH SHIT FRAUD. LOCK THAT DAMN CARD DOWN" and you're no longer able to use that card? If your transaction history is such that your card is being used in a location you are unlikely to go to and/or does not reflect your typical transaction records, the bank is more than likely to shut your card down first and ask questions later.

I just really want to dissolve this mass fear that seems to happen whenever someone gets access to your information. At the end of the day, you are not responsible and you WILL get your money back (if you even lose it in the first place).

My debit card actually has no limit on what I can charge (outside of my account balance) just what cash I can withdraw at an ATM.

Do you know this for an actual fact? Or are you assuming? From personal experience, bank customers are usually pretty unaware of their limits because they never actually reach their limits in a given week.
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Re: So I heard Blizzard is losing customers

Postby Fridmarr » Fri Aug 10, 2012 11:06 am

I'm 100% certain. In fact I recently used it to drop a rather hefty down payment on a new car. Because of the balances that I maintain at my bank (mostly stemming from my mortgage loan which counts towards that balance) I have a "premium" account that doesn't really have many limits.
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Re: So I heard Blizzard is losing customers

Postby Nikachelle » Fri Aug 10, 2012 11:19 am

Fridmarr wrote:I'm 100% certain. In fact I recently used it to drop a rather hefty down payment on a new car. Because of the balances that I maintain at my bank (mostly stemming from my mortgage loan which counts towards that balance) I have a "premium" account that doesn't really have many limits.

That's an assumption then. Just because you can drop a lot of money on a car in one go (even if you paid the entire amount outright) doesn't automatically mean you have zero limits on your account in terms of spending. (For example, my bank's limits used to be $15 000 in a single transaction. Over the years, this has come down significantly, but I can see how that kind of limit would lead people to assume that they had no limits whatsoever.)

Your account type does not dictate expenditures allowable (although your varied accounts will of course reflect how much leeway the bank is willing to give you since you'll already have a very large loan with them due to your mortgage). It's actually your card, not the account, that controls the outward flow of your money. If you are a typical large spender and usually hit high weekly amounts on your account, then the bank will gradually increase your limit so that you can spend more and more (similar to how credit card companies will often up your credit limit if you are consistently getting close to the total loan amount).
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Re: So I heard Blizzard is losing customers

Postby KysenMurrin » Fri Aug 10, 2012 11:23 am

I'm not aware of any limits on my debit card apart from £250 on ATM withdrawals. At least I can't find a single thing mentioning any limits on my bank's website. I think the most I've used it for, though, was booking flights and hotel earlier this year for about £850.

Anyhow, we know they didn't get any billing info. This is what they got:
What data was affected?
Here's a summary of the data that we know was illegally accessed:

North American-based accounts, including players from Latin America, Australia, New Zealand, and Southeast Asia:

Email addresses
Answers to secret security questions
Cryptographically scrambled versions of passwords (not actual passwords)
Information associated with the Mobile Authenticator
Information associated with the Dial-in Authenticator
Information associated with Phone Lock, a security system associated with Taiwan accounts only


Accounts from all global regions outside of China (including Europe and Russia):

Email addresses


China-based accounts:

Unaffected
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